Coinbase faced criticism for celebrating American patriotism at the parade despite outsourcing customer service overseas and being involved in a major data breach caused by its support staff in India.

Quotes that support claims

Others criticized its decision to sponsor the overtly patriotic event, given that it relies on cheap overseas customer support rather than American workers. On this point, they also referenced the bribing of Coinbase’s customer support staff in India that led to a major data leak.

Coinbase, which laid off more than 1,000 employees last year, relies on support staff based in India — and that staff was recently caught leaking user data after being bribed.