KiloEx instructed traders to close their open positions as soon as the platform resumed operations, warning that delays could affect the accuracy of their compensation following the April 14 exploit.

Quotes that support claims

Please close your position as soon as possible after the platform resumes. Compensation will be calculated based on the platform’s resume time.

Compensation will only be calculated up to the point the platform resumes, so users are advised to close their positions as soon as possible thereafter.