KiloEx pledged full compensation to traders who held open positions during its 10-day suspension, covering any increased losses or reduced profits caused by the platform’s unexpected downtime following the April 14 exploit.

Quotes that support claims

Traders who had positions open while the platform was suspended would get full compensation if their losses increased or profits decreased.

Users whose positions remained open during the platform suspension will be compensated for the difference on increased losses or decreased profits.