Coinbase refused to pay a $20 million ransom following its January 2025 data breach, instead investing in enhanced customer protection, insider-threat detection systems and a new US-based customer support hub

Quotes that support claims

the company faced a high-profile data breach involving bribed support staff. Rather than pay the attackers’ ransom, Coinbase created a $20 million reward fund for information that could help identify and prosecute those responsible.

Coinbase’s response included establishing a U.S.-based customer support hub and implementing enhanced insider-threat detection systems across all service locations.